Refund Policy — Us vs. Them (mengmengtools.com)

1. Our Commitment to You

We take pride in building rock-solid, time-saving tools for designers and founders. We want you to be completely confident when investing in Us vs. Them — Product Comparison Table Builder.

Because Us vs. Them is an instantly delivered digital software license, all purchases are generally final once the license key is issued. However, we stand behind our code with our 14-Day Technical Guarantee.

14-Day Technical Issue Refund Guarantee

If the plugin fails to function on your system due to an irremediable technical defect or software bug within 14 calendar days of purchase, and our support team is unable to resolve the issue for you, you are entitled to a 100% full refund.

2. Eligibility Conditions

To qualify for a technical refund, the following criteria must be met:

Your request must be submitted within 14 calendar days of the original transaction date recorded by Gumroad;
You must have attempted to use the plugin within supported environments (official Figma Desktop app or modern desktop web browsers);
You provide a brief explanation or screenshot of the technical error so our engineering team can attempt to diagnose the problem.

* Note: Disliking the visual aesthetic after using the tool for client deliverables, accidental duplicate purchases beyond the 14-day window, or lack of necessary Figma access do not constitute technical defects.

3. How to Request a Refund

To initiate a review, please send an email directly to our support inbox:

To: zhizhuzhizhu007@gmail.com

Subject: Refund Request - [Your Gumroad Order Number]

Please include:

Your Gumroad receipt / order number;
The email address used during purchase;
A short description or screenshot of the technical error encountered.

4. Processing Time & Key Deactivation

Once received, our team will review and respond within 1 to 2 business days. If approved:

The refund is processed directly through Gumroad back to your original payment method;
Funds typically appear on your credit card or PayPal statement within 3 to 5 business days, depending on your bank's processing times;
Upon completion of the refund, the associated Gumroad License Key is automatically marked as refunded and permanently revoked.

5. Questions & Support

For any billing questions, license re-issuance, or technical troubleshooting, please feel free to reach out anytime:

Email: zhizhuzhizhu007@gmail.com